Data Privacy Policy Statement

A Little About Us & Why This Matters

Your privacy is important to us. At Paynamics Technologies Inc. (PTI), we’re committed to handling your personal information responsibly and transparently. This Privacy Policy explains what data we collect, why we need it, how we use it, and how long we keep it, so you always know what’s going on with your information.

Who This Policy Applies To

Whenever you interact with PTI whether as a merchant, end-user, business partner, or simply by browsing our website this Privacy Policy applies. It guides how we process and protect your personal data.

What We Collect

To deliver our services, we may collect:

Your basic details: name, contact info, mailing address, date of birth, gender, or other identifiers needed for onboarding or regulatory compliance
Government-issued Identification: IDs and related documents required for Know-Your-Customer (KYC) or identity verification.
Financial details: account numbers, card information, income, and transactional data required to process payment checkout or payment payouts.
Device and usage info: IP address, browser type, cookies, and digital interactions with our site or platform.

We collect this data when you provide it directly, during a transaction, or automatically when you interact with our systems.

Why We Use Your Information

Your data helps us serve you better and safely:

Deliver services: Process payments, handle payouts, and conduct account maintenance.
Know our clients (KYC): Validate your identity in compliance with Anti‑Money Laundering rules and central bank/NPC mandates.
Legal and policy requirements: Meet obligations under regulations like the Data Privacy Act and other banking laws.
Service improvements: Analyze usage trends, enhance systems, and personalize your experience.
Communications: Keep you informed about your transactions, platform changes, or product updates—and, if you agree, send you relevant marketing. - Third-party collaborations: Work with partners for customer onboarding, verification, analytics, or digital marketing

How Long We Keep Your Data

We retain your personal data only for as long as necessary to carry out the purposes described in this Privacy Policy and to comply with applicable laws, regulations, and contractual obligations. Unless a longer retention period is required or permitted by law, we will store your personal data for up to ten (10) years from the date of your last transaction. After the applicable
retention period, we will securely dispose of your personal data in accordance with recognized industry practices
and regulatory requirements.

How We Keep Your Information Safe

Protection of your data is a top priority. These include:

a. Regulatory Compliance: We strictly adhere to the Data Privacy Act, BSP regulations, and other applicable laws and standards.

b. Security Controls: We make sure everyone has the right to access the right information at the right time. This will help keep sensitive data safe from unauthorized access.

c. Advanced Security Systems: We invest in the latest electronic security systems to protect our systems against cyber threats and vulnerabilities.

d. Close Monitoring: We continuously monitor data access and system activities, enabling us to detect, investigate, and respond promptly to suspicious behavior or potential security breaches.

e. Continuous Learning: We keep everyone informed about security best practices by providing ongoing security education to employees, authorized third-party service providers, and customers.

Your Privacy Rights

In accordance with the Data Privacy Act of 2012 and its implementing rules, you are entitled to the following rights with respect to your personal data:

Know & access: Request information about what personal data we have, where it came from, and how it is used.
Correct or update: Correct any mistakes in your personal information.
Receive your data: Obtain a copy of your personal data in a usable format.
Suspend, withdraw, or delete: Request the suspension of certain processing (like marketing or profiling) or ask for removal, when not legally mandated to keep the information.
File a complaint: Raise a concern with PTI or lodge a complaint directly with the National Privacy Commission (NPC) if you believe your rights have been violated.
Claim damages: Seek compensation if your privacy rights have been infringed.

To make a request, contact our Data Protection Officer (DPO)—see below.

What Happens If There's a Breach

In case of a data incident:

Children’s Privacy

Our services are intended for individuals aged 18 and above. If we discover that we have collected such information without verified parental or guardian consent, we will delete it promptly.

Cookies & Online Tracking

We use cookies and similar tools to make our site work better and understand how it is used. You remain in control. You can manage your cookie preferences directly through your browser settings.

Changes to This Policy

We may update this Privacy Policy from time to time. The most recent version will always be posted on our website, with the “Effective Date” clearly indicated at the top of the policy.

Need Help or Want to Talk to Us?

Data Protection Officer (DPO)

National Privacy Commission

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